Workers Compensation Board of Prince Edward Island

Employers report high satisfaction with Workers Compensation Board

March 20, 2018

The results of the 2017 Employer Survey are in and the Workers Compensation Board (WCB) is pleased to report that this year’s survey shows high results (82%) in its service satisfaction index. The index is a measure of employers’ satisfaction with a variety of service dimensions, including effectiveness, fairness and service delivery.


In the fall of 2017, 500 Island employers participated in the survey conducted by the independent research company, Corporate Research Associates. On an alternating biannual basis, the WCB polls its two key stakeholder groups, injured workers and employers, to gauge satisfaction with the WCB’s services and to identify areas for improvement.


Recent WCB service improvements for Island employers include the following:


  • Provided additional resources in the Workplace Services area to improve claims adjudication and management processes and return to work outcomes.
  • Expansion and increased use of online services for those who prefer the convenience of conducting WCB business electronically.
  •  Annual monitoring of the WCB’s employer classification to ensure the system remains fair and relevant to Island workplaces.
  • A decade-long downward trend in rates for employers.
  • Distributed 21.4 million dollars to employers as part of a surplus distribution plan 


Based on the survey results, 80% of employers surveyed, believe the WCB is effective in providing service, which is on par with 2015 and up from 74 % in 2013. The vast majority of employers (85%) agree that the WCB is fair to PEI employers, which is on par with results in 2015. The 2017 results show approximately nine in ten employers believe the WCB is doing a good job of keeping employers informed and the WCB is providing a benefit to employers. The results also demonstrated that the majority of employers feel that they do not experience administrative ‘red tape’ in their interactions with WCB.


“Our mission is to promote safe workplaces and protect employers and injured workers through a sustainable accident insurance program.” said WCB Chair Stuart Affleck. “Our stakeholder surveys provide great insight into how we can continue to improve the services we deliver to employers and workers.”


For more information, you can read the summary report which is available on the WCB website. 

Media Contact:
Laura Steeves, Senior Communications Coordinator
902-894-0362 or