Customer Liaison Service

Workers Compensation Board of Prince Edward Island

Customer Liaison Service

At the WCB, we believe that open communication is the key to continuous improvement.

To ensure that you have the opportunity to let us know how we can improve, the WCB has a Customer Liaison Service.

The role of the Customer Liaison Service is to ensure that your quality service issues are addressed. We encourage your feedback on:

Our ability to provide answers to your questions, and to do so in a timely manner.
Our courtesy and professionalism.
Our ability to communicate clearly with you.
The accessibility and contact with our staff.
Any concern that you may have with the quality of our service.

If you are less than satisfied with the quality of service provided by the WCB, please contact the Customer Liaison Officer.

By telephone…
1-866-460-3074

By email…
customerliaison@wcb.pe.ca

By fax…
WCB Customer Liaison
902-368-6359

By mail…
WCB Customer Liaison
PO Box 757
Charlottetown, PE, C1A 7L7

For more information about the Customer Liaison Service, click here

Please note that the Customer Liaison Service cannot respond to concerns about claim or account decisions. If you are questioning a decision on your claim or account, please refer to the Appeals section of the website.

December 20, 2019

Board of Director and Advisory Council Appointments

The Workers Compensation Board (WCB) is pleased to announce new members appointed to the WCB Board of Directors and the Occupational Health and Safety (OHS) Advisory Council. Applicants were chosen through the Engage PEI initiative and represent a breadth of knowledge and experience. WCB Board of DirectorsThree new members have been appointed to the WCB Board of Directors for a three year term (December 2019- December 2022). James MacPhee of Montague has been appointed as ChairpersonNicole McKenna of Stratford has been appointed as Worker Representative and Vice ChairpersonChristopher Gillis of Charlottetown has been appointed as Employer Representative OHS Advisory CouncilTwo new members have been appointed to the OHS Advisory Council for a three year term (December 2019- December 2022). Karen Biggar, from New Annan, has been appointed as a Worker RepresentativeSam Sanderson, from Charlottetown, has been appointed as an Employer Representative In addition to two new appointments, several reappointments were made to the OHS Advisory Council. Alan McCormick from Kingston has been reappointed as Employer Representative and Vice ChairBen MacDonald from Montague has been reappointed as Worker Representative and ChairLynn Bovyer from North Rustico has been reappointed as Worker RepresentativeEric MacDonald from Cardigan has been reappointed as Public Representative The WCB Board of Directors is responsible for the governance and strategic planning of the Workers Compensation Board. The Board establishes policies and programs required for the administration of the Workers Compensation Act and the Occupational Health and Safety Act. The OHS Advisory Council advises the WCB Board of Directors on the administration of the OHS Act and Regulations; monitoring and reporting on OHS activities throughout the province; and exclusions from all or part of the application of the OHS Act or Regulations. The Workers Compensation Board would like to offer their sincere gratitude to the long-standing outgoing members of the WCB Board of Directors and the OHS Advisory Council and would like to offer a warm welcome to the new Board and Advisory Council members.

November 05, 2019

Workers Compensation Board of PEI announces Surplus Distribution and 2020 average rate reduction

The Workers Compensation Board (WCB) has once again reduced the average assessment rate for Island employers. The average assessment rate for 2020 will be $1.52 per $100 of payroll which is a six cent decrease from the 2019 rate. The required average assessment rate is $1.60, based on budgeted costs and investment returns, but because of its strong funded position, the WCB was able to apply an eight cent downward funding policy adjustment to achieve a rate of $1.52 for 2020. Also in accordance with our Funding Policy, a surplus distribution may be considered if the funding status is greater than 140%. The funding status at December 31, 2018 was 146.3 %. As a result, the Board has approved a $20 million surplus distribution to employers. At this time a surplus distribution is not anticipated in 2020. “Our funding policy establishes a framework to help us achieve long term financial sustainability,” said Stuart Affleck, Chair of the Workers Compensation Board. “The surplus distribution and rate decrease are measures taken to bring the funding status closer to the target range of 100-125%.” All Island employers will be advised of their individual assessment rates in December 2019, which are based on the costs of claims and the risks of workplace injury in their industries. For more information on the assessment rate groups, please visit wcb.pe.ca/2020rates. The surplus will be distributed to eligible employers in December 2019. For more information on the most frequently asked questions related to the surplus, visit wcb.pe.ca/surplus. The workers compensation system is a balance of employer and worker interests. Over the past few years, the WCB has introduced many enhancements in coverage for workers all while decreasing the average assessment rate. This includes the increases to the lump sum death benefit; definition to impairment expanded to include psychological impairments such as PTSD; addition of an Annuity program; Presumptive coverage for firefighters for certain cancers and heart injuries and amendments to the OHS Act and Regulations to include provisions for workplace harassment. There were also a number of recent policy changes that enhanced benefits to workers. Aussi disponible en français.

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