Customer Liaison Service

Workers Compensation Board of Prince Edward Island

Customer Liaison Service

At the WCB, we believe that open communication is the key to continuous improvement.

To ensure that you have the opportunity to let us know how we can improve, the WCB has a Customer Liaison Service.

The role of the Customer Liaison Service is to ensure that your quality service issues are addressed. We encourage your feedback on:

Our ability to provide answers to your questions, and to do so in a timely manner.
Our courtesy and professionalism.
Our ability to communicate clearly with you.
The accessibility and contact with our staff.
Any concern that you may have with the quality of our service.

If you are less than satisfied with the quality of service provided by the WCB, please contact the Customer Liaison Officer.

By telephone…
1-866-460-3074

By email…
customerliaison@wcb.pe.ca

By fax…
WCB Customer Liaison
902-368-6359

By mail…
WCB Customer Liaison
PO Box 757
Charlottetown, PE, C1A 7L7

For more information about the Customer Liaison Service, click here

Please note that the Customer Liaison Service cannot respond to concerns about claim or account decisions. If you are questioning a decision on your claim or account, please refer to the Appeals section of the website.

October 15, 2019

Employer Survey Underway

The Workers Compensation Board’s Employer Survey is now underway. The telephone survey is being conducted by an independent research firm, Narrative Research, who will ask our clients about their satisfaction with our programs and services. Participation is entirely voluntary and confidential. The survey is one way the WCB gathers feedback from our stakeholders, so that we can continue to improve how we serve Island workers and employers. For the results of previous surveys, please visit the Stakeholder Surveys section of the WCB website. For questions on this survey contact: Sean Doyle, Information Specialist, sdoyle@wcb.pe.ca or 902-368-6368.

October 01, 2019

Campaign Aimed to Reduce Accidents in Construction Industry

With growing demands on the construction industry on Prince Edward Island, safety officials want to ensure that workers and employers are taking the proper precautions to work safely. Over the coming weeks, there will be a focused education and compliance initiative, where Occupational Health and Safety Officers will be visiting construction sites across the province. The Officers will be checking to see that workers are wearing their personal protective equipment and following provincial safety regulations. “Given the nature of the work in the construction industry, there is higher risk for workplace accidents,” said Stuart Affleck, Chair of the Workers Compensation Board. “We have developed a campaign that will help supervisors have important conversations about safety with their staff, which should lead to safer workplaces.” “We’re pleased to partner with the Workers Compensation Board on this education initiative, and we hope that it makes a difference in preventing accidents.” Sam Sanderson, General Manager of the Construction Association of Prince Edward Island. “We all want the same thing; it’s about making sure every worker comes home safely to their family at the end of the day.” To obtain a copy of the posters or Safety Talks for your worksite, contact the WCB Occupational Health and Safety Division at 902-368-5680 or visit the WCB website at wcb.pe.ca.

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