Customer Liaison Service

Workers Compensation Board of Prince Edward Island

Customer Liaison Service

At the WCB, we believe that open communication is the key to continuous improvement.

To ensure that you have the opportunity to let us know how we can improve, the WCB has a Customer Liaison Service.

The role of the Customer Liaison Service is to ensure that your quality service issues are addressed. We encourage your feedback on:

Our ability to provide answers to your questions, and to do so in a timely manner.
Our courtesy and professionalism.
Our ability to communicate clearly with you.
The accessibility and contact with our staff.
Any concern that you may have with the quality of our service.

If you are less than satisfied with the quality of service provided by the WCB, please contact the Customer Liaison Officer.

By telephone…
1-866-460-3074

By email…
customerliaison@wcb.pe.ca

By fax…
WCB Customer Liaison
902-368-6359

By mail…
WCB Customer Liaison
PO Box 757
Charlottetown, PE, C1A 7L7

For more information about the Customer Liaison Service, click here

Please note that the Customer Liaison Service cannot respond to concerns about claim or account decisions. If you are questioning a decision on your claim or account, please refer to the Appeals section of the website.

February 01, 2023

Employer registration renewal

The Workers Compensation Board (WBC) would like to remind all employers that the deadline for renewing your WCB Employer Registration is Feb. 28. Click here to renew your registration via our Online Services.

January 31, 2023

Revised / Rescinded Policies

The WCB Board of Directors has recently approved amendments to the following policies: POL-12 Survivor Benefits POL-30 Orthoses, Prostheses and Assistive Devices POL-64 Health Care Providers – Roles and Responsibilities POL-92 Health Care Benefits Additionally, as part of the WCB's ongoing policy review process, four policies have been rescinded. The following policies have been rescinded as their substantive content has been incorporated into the revised POL-92 Health Care Benefits. POL-25 Chiropractic Services POL-26 Physiotherapy Services POL-158 Massage Therapy WCB Policy 84, Waiting Period, was rescinded in keeping with recent amendments to the Workers Compensation Act which removed any remaining references to the former waiting period deductible.

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