Customer Liaison Service

Workers Compensation Board of Prince Edward Island

Customer Liaison Service

At the WCB, we believe that open communication is the key to continuous improvement.

To ensure that you have the opportunity to let us know how we can improve, the WCB has a Customer Liaison Service.

The role of the Customer Liaison Service is to ensure that your quality service issues are addressed. We encourage your feedback on:

Our ability to provide answers to your questions, and to do so in a timely manner.
Our courtesy and professionalism.
Our ability to communicate clearly with you.
The accessibility and contact with our staff.
Any concern that you may have with the quality of our service.

If you are less than satisfied with the quality of service provided by the WCB, please contact the Customer Liaison Officer.

By telephone…
1-866-460-3074

By email…
customerliaison@wcb.pe.ca

By fax…
WCB Customer Liaison
902-368-6359

By mail…
WCB Customer Liaison
PO Box 757
Charlottetown, PE, C1A 7L7

For more information about the Customer Liaison Service, click here

Please note that the Customer Liaison Service cannot respond to concerns about claim or account decisions. If you are questioning a decision on your claim or account, please refer to the Appeals section of the website.

June 01, 2020

Workplace Harassment Regulations Come Into Effect July 1

With new workplace harassment regulations coming into effect on July 1, 2020, the Workers Compensation Board (WCB) of Prince Edward Island wants to ensure that employers are prepared for the upcoming changes. Since announcing the new regulations in October 2019, the WCB has developed many resources to support employers and workers through the transition, including a Guide to Workplace Harassment Regulations, templates that employers can adapt for their own organization, and Frequently Asked Questions. Before the COVID-19 pandemic, WCB was also offering free educations workshops for employers and workers across the province on the regulation changes. While the WCB was unable to continue in-person workshops, they have developed a new educational video that employers, supervisors and workers can access wherever they are working. The video provides an overview of the new Regulations and will provide employers with the information they need to ensure that they are in compliance. “With a heightened awareness around the importance of workplace safety during the COVID-19 Pandemic, we know that Island employers are doing everything they can to protect their workers,” said Jim MacPhee, Chair of the Workers Compensation Board of Prince Edward Island. “The new regulations are just one more tool that employers can use to promote a positive and respectful workplace, in order to keep their workplace safe.” For more information on the workplace harassment regulations or to access the new video, please visit www.wcb.pe.ca/WH. If employers want additional information or would like to discuss virtual workshop options, related to the workplace harassment regulations, please call 902-368-5697.

May 14, 2020

Employer assessment due dates deferred until September 30

In an effort to support employers and workers, the Workers Compensation Board (WCB) is announcing a further deferral of assessment due dates related to 2020 employer payrolls until September 30, 2020.This means that covered employers will not have to pay WCB premiums until September 30, and will not be charged interest or penalties during this time. "We know that Island Businesses are at the early stages of a phased approach to reopening through Renew PEI, Together, and we want to offer our support during this transition," said Jim MacPhee, Chair of the Workers Compensation Board of PEI. Employers are asked to submit any revisions to their 2020 payroll estimates to the WCB before August 15th to ensure that it is reflected on their September statement of assessment amounts due. Employers can easily resubmit their payroll estimates electronically anytime using WCB Online Services or by completing the Payroll Revision Form on the WCB website and submitting it by email, mail, or fax. For more information related to COVID-19, including occupational health and safety resources for employers, workers and service providers can visit the COVID-19 section of the WCB website at www.wcb.pe.ca/COVID19.

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