Customer Liaison Service

Workers Compensation Board of Prince Edward Island

Customer Liaison Service

At the WCB, we believe that open communication is the key to continuous improvement.

To ensure that you have the opportunity to let us know how we can improve, the WCB has a Customer Liaison Service.

The role of the Customer Liaison Service is to ensure that your quality service issues are addressed. We encourage your feedback on:

Our ability to provide answers to your questions, and to do so in a timely manner.
Our courtesy and professionalism.
Our ability to communicate clearly with you.
The accessibility and contact with our staff.
Any concern that you may have with the quality of our service.

If you are less than satisfied with the quality of service provided by the WCB, please contact the Customer Liaison Officer.

By telephone…
1-866-460-3074

By email…
customerliaison@wcb.pe.ca

By fax…
WCB Customer Liaison
902-368-6359

By mail…
WCB Customer Liaison
PO Box 757
Charlottetown, PE, C1A 7L7

For more information about the Customer Liaison Service, click here

Please note that the Customer Liaison Service cannot respond to concerns about claim or account decisions. If you are questioning a decision on your claim or account, please refer to the Appeals section of the website.

August 25, 2020

Statement on passing of Nancy Guptill

The Workers Compensation Board CEO issued the following statement on the passing of Nancy Guptill:"Nancy Guptill was a strong, dedicated woman, and a trailblazer for women in Prince Edward Island politics.Among her many roles, she was a long-standing chair of the Workers Compensation Board between 2007-2015.During her tenure with the Workers Compensation Board, she oversaw many important initiatives, including the Governance Review; Amendments to the Occupational Health and Safety Act and the Workers Compensation Act; Farming Consultation Process; and the WCB Building Refit, just to name a few.Nancy made many contributions to Prince Edward Island as a former MLA and Cabinet Minister. Ms. Guptill was responsible for the Workers Compensation Act as the Minister of Labour and the Status of Women. She also served as the Minister of Tourism, was responsible for human rights in the province, and was the speaker of the legislative assembly.Nancy will be remembered for her spirit, her tenacity and the significant contributions she made to PEI political history. Our thoughts and sympathies are with Nancy's family during this difficult time."

July 31, 2020

WCB Reports 2019 Highlights at Annual Public Meeting

The Workers Compensation Board (WCB) released its 2019 Annual Report at their Annual Public meeting this week. The 2019 Annual Report highlights were presented for the first time in a virtual meeting format. “We are pleased to report on the highlights from the past year,” said WCB Board Chair Jim MacPhee. “In 2019, we had a strong financial performance and an effective funding policy, and we feel that we have struck a careful balance of benefit enhancements for injured workers and financial sustainability for employers who fund the system. While 2019 was a strong year, we are facing unprecedented circumstances now in 2020, and the potential economic impact of COVID-19 on future financial performance remains to be seen.” In 2019, the WCB introduced two new programs, including the Annuity Program to modernize and broaden how WCB compensates for loss of pension income, and the Direct Access to Physiotherapy program which provides injured workers more timely access to the support they need to recover faster. Additionally, several policy changes were made to enhance the benefits under Transportation Assistance, Review of Benefits, Clothing Allowance and Return to Work policies. To continue WCB’s efforts to build a culture for safe and healthy workplaces, 2019 brought about a launch of a new mobile app to provide instant access to common health and safety topics, and the initial work was done to bring about workplace harassment legislation which became effective in July 2020. “We are pleased to report on the many accomplishments of this past year, and we continue to strive toward delivering strong client-centered services and supports. Our 2019 employer satisfaction survey and return-to-work survey results show an improvement in our stakeholder interactions, and we are proud of that,” said WCB Chief Executive Officer Cheryl Paynter. “COVID-19 has brought many unexpected challenges, and we have been able to build some flexibility into helping our stakeholders, including offering more electronic service delivery options and deferring employer assessments to September.” 2019 Stats at a Glance 6,115 assessed employers1,984 claims adjudicated Employer Satisfaction Index increased to 90.9 in 2019 from 84.7 (2017) Funded Status of 147.8% as of December 31, 2019, up from 146.3% in 2018$20 million surplus distribution to employers In 2019, the WCB had investment gains of $28.3 million dollars (+14%)Average assessment rate down to $1.58, from $1.60 in 2018 For more information or to read a full copy of the 2019 annual report and 2019 audited financial statements, visit the WCB website at www.wcb.pe.ca. Aussi disponible en français.

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