Customer Liaison Service

Workers Compensation Board of Prince Edward Island

Customer Liaison Service

At the WCB, we believe that open communication is the key to continuous improvement.

To ensure that you have the opportunity to let us know how we can improve, the WCB has a Customer Liaison Service.

The role of the Customer Liaison Service is to ensure that your quality service issues are addressed. We encourage your feedback on:

Our ability to provide answers to your questions, and to do so in a timely manner.
Our courtesy and professionalism.
Our ability to communicate clearly with you.
The accessibility and contact with our staff.
Any concern that you may have with the quality of our service.

If you are less than satisfied with the quality of service provided by the WCB, please contact the Customer Liaison Officer.

By telephone…
1-866-460-3074

By email…
customerliaison@wcb.pe.ca

By fax…
WCB Customer Liaison
902-368-6359

By mail…
WCB Customer Liaison
PO Box 757
Charlottetown, PE, C1A 7L7

For more information about the Customer Liaison Service, click here

Please note that the Customer Liaison Service cannot respond to concerns about claim or account decisions. If you are questioning a decision on your claim or account, please refer to the Appeals section of the website.

July 26, 2019

New and Revised WCB Policies

The WCB Board of Directors has approved a new policy, French Language Service and Communications/Services en français et communications (POL-155), and amendments to the following policies:Pre-existing Conditions (POL-61)Transportation Assistance (POL-73), formerly titled Vehicle Modifcations Details about the amendments can be found in the History section of each policy. The WCB thanks all stakeholders who participated in the policy consultation process.

July 16, 2019

WCB reports 2018 highlights at Annual Public Meeting

The Workers Compensation Board (WCB) released its 2018 Annual Report today at their Annual Public meeting. “We are pleased to report the highlights from the past year,” said WCB Board Chair Stuart Affleck. “Our strong funded position allowed us to continue to reduce assessments, provide a surplus distribution to Island businesses, all while increasing benefits and services for injured workers.” In 2018, the WCB introduced presumptive coverage for trauma and stressor related disorders; prepared for new legislation that presumes that specific cancers and heart injuries among firefighters are work-related; prepared several resources for employers and clinicians alike; and distributed over $430 thousand in grant funding to support training and innovative workplace solutions that will improve health and safety and return to work. In addition to legislative changes, there were many enhancements to WCB Policies, including enhancements to the Home Modifications Policy and increases to the Lump Sum Death Benefit. “We were pleased to report on the many accomplishments of 2018, and we look forward to the important work ahead of us in our new five year Strategic Plan, which is a product of great collaboration and insight from our Stakeholders,” said WCB Chief Executive Officer Cheryl Paynter. 2018 Stats at a Glance 5,828 assessed employers1,956 claims adjudicated 2,624 inspections completed by OHS Officers475 OHS Education & Training Sessions Biennial Injured Worker Survey- Satisfaction Index increased to 76.2 in 2018 from 71.4 (2016) Funded Status of 146.3% as of December 31, 2018, down from 165.4% in 2017$21.9 million surplus distribution to employers In 2018, the WCB had investment losses of $4.4 million dollars (-1.32%) ending a 9 year run of positive annual investment returns, averaging just over 10%.Average assessment rate down to $1.60, from $1.70 in 2017 and $2.16 in 2009 A full copy of the WCB Annual Report, can be found here.

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