Customer Liaison Service

Workers Compensation Board of Prince Edward Island

Customer Liaison Service

At the WCB, we believe that open communication is the key to continuous improvement.

To ensure that you have the opportunity to let us know how we can improve, the WCB has a Customer Liaison Service.

The role of the Customer Liaison Service is to ensure that your quality service issues are addressed. We encourage your feedback on:

Our ability to provide answers to your questions, and to do so in a timely manner.
Our courtesy and professionalism.
Our ability to communicate clearly with you.
The accessibility and contact with our staff.
Any concern that you may have with the quality of our service.

If you are less than satisfied with the quality of service provided by the WCB, please contact the Customer Liaison Officer.

By telephone…
1-866-460-3074

By email…
customerliaison@wcb.pe.ca

By fax…
WCB Customer Liaison
902-368-6359

By mail…
WCB Customer Liaison
PO Box 757
Charlottetown, PE, C1A 7L7

For more information about the Customer Liaison Service, click here

Please note that the Customer Liaison Service cannot respond to concerns about claim or account decisions. If you are questioning a decision on your claim or account, please refer to the Appeals section of the website.

February 17, 2019

Feedback requested on Occupational Health & Safety Regulations - Workplace Harassment (Additional Proposed Amendments)

The Occupational Health and Safety (OHS) Advisory Council is requesting feedback on additional proposed amendments to the OHS Act General Regulations to include workplace harassment. The consultation summary and draft regulations have been posted on the Legislative Feedback page of the Workers Compensation Board website, www.wcb.pe.ca/Information/LegislativeReview under the heading, "OHS Regulations - Workplace Harassment." The Council encourages stakeholders to provide feedback on the proposed changes by March 1, 2019, using the online feedback form.

February 07, 2019

Employer Registration Renewal - Deadline February 28

The WCB would like to remind all registered employers of the upcoming renewal deadline. If you have not already done so, please submit your 2018-2019 registration renewal by February 28, 2019, to avoid a penalty for late filing. There are two ways to submit your registration renewal:For your convenience, you can renew your WCB registration electronically using the Employer Registration Renewal option at WCB Online Services -or-You can complete the Employer Registration Renewal Form included in your 2019 Registration package and mail it to P.O. Box 757, Charlottetown, PE, C1A 7L7 or drop it off at the WCB office at 14 Weymouth Street, Charlottetown. You may also send your Registration Renewal Form by facsimile to 902-368-5705. If you have not received your 2019 Employer Registration Renewal information by mail or email, or if you have any questions about your registration, please contact us.

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