Customer Liaison Service

Workers Compensation Board of Prince Edward Island

Customer Liaison Service

At the WCB, we believe that open communication is the key to continuous improvement.

To ensure that you have the opportunity to let us know how we can improve, the WCB has a Customer Liaison Service.

The role of the Customer Liaison Service is to ensure that your quality service issues are addressed. We encourage your feedback on:

Our ability to provide answers to your questions, and to do so in a timely manner.
Our courtesy and professionalism.
Our ability to communicate clearly with you.
The accessibility and contact with our staff.
Any concern that you may have with the quality of our service.

If you are less than satisfied with the quality of service provided by the WCB, please contact the Customer Liaison Officer.

By telephone…
1-866-460-3074

By email…
customerliaison@wcb.pe.ca

By fax…
WCB Customer Liaison
902-368-6359

By mail…
WCB Customer Liaison
PO Box 757
Charlottetown, PE, C1A 7L7

For more information about the Customer Liaison Service, click here

Please note that the Customer Liaison Service cannot respond to concerns about claim or account decisions. If you are questioning a decision on your claim or account, please refer to the Appeals section of the website.

October 16, 2018

Workplace Bullying and Harassment Awareness Week

October 15-21, 2018 is being recognized as Workplace Bullying and Harassment Awareness Week in Prince Edward Island. The Workers Compensation Board (WCB) and the Department of Workforce and Advanced Learning will recognize this week to help bring awareness to psychological hazards that may exist in workplaces. “Workplace bullying and harassment has become an emerging issue for employers and workers,” said Stuart Affleck, Workers Compensation Board Chair. “Our goal is to help workers and employers promote safe and healthy workplaces.” A new resource, developed by the WCB, is meant to help kick start the conversation. The publication on Harassment in the Workplace provides information to help employers and workers to learn more about what harassment looks like, and the impact it can have on the workplace. The postcard also showcases what employers and workers can do to help keep their workplaces psychologically healthy and safe. The new resource is available on the wcb at wcb.pe.ca/workplaceharassment. “This week is important for all Islanders to get involved in,” said Minister of Workforce and Advanced Learning Sonny Gallant. “By supporting our employers and workers, we create stronger, positive and resilient communities and a better province for everyone.” In an effort to provide information and education, there will be several workshops for employers and workers during the week. On October 17, there will be a workshop in Summerside for employers and workers on “Respectful Workplaces” and on October 18, there will be a workshop in Charlottetown for employers on Workplace Bullying and Harassment. Please check the WCB calendar of events at wcb.pe.ca for session dates and locations. For more information and additional resources on bullying and harassment in the workplace, visit the Canadian Centre for Occupational Health and Safety (CCOHS) website at https://www.ccohs.ca/topics/wellness/violence/.

October 10, 2018

Workshop: Bullying and Harassment

Free Workshop for Employers on Workplace Bullying and HarassmentThis half day interactive workshop is designed to create awareness and to address the impact of bullying and harassment in the workplace. Employers will learn more about how to:identify what workplace bullying is and is notunderstand the impact on the individual and the organizationassess and address toxic culturesimplement a trauma informed/psychologically safe work environmentThursday, October 18th, 1-4 p.m. Delta Prince Edward HotelTo register, call 368-5697

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