Customer Liaison Service

Workers Compensation Board of Prince Edward Island

Customer Liaison Service

At the WCB, we believe that open communication is the key to continuous improvement.

To ensure that you have the opportunity to let us know how we can improve, the WCB has a Customer Liaison Service.

The role of the Customer Liaison Service is to ensure that your quality service issues are addressed. We encourage your feedback on:

Our ability to provide answers to your questions, and to do so in a timely manner.
Our courtesy and professionalism.
Our ability to communicate clearly with you.
The accessibility and contact with our staff.
Any concern that you may have with the quality of our service.

If you are less than satisfied with the quality of service provided by the WCB, please contact the Customer Liaison Officer.

By telephone…
1-866-460-3074

By email…
customerliaison@wcb.pe.ca

By fax…
WCB Customer Liaison
902-368-6359

By mail…
WCB Customer Liaison
PO Box 757
Charlottetown, PE, C1A 7L7

For more information about the Customer Liaison Service, click here

Please note that the Customer Liaison Service cannot respond to concerns about claim or account decisions. If you are questioning a decision on your claim or account, please refer to the Appeals section of the website.

September 01, 2021

Revised WCB Policy

The WCB Board of Directors has approved amendments to the policy, POL-82, Support for Personal Independence, previously titled Support for Independent Living. Information about the changes can be found in the History section of the policy. The WCB thanks all stakeholders who participated in the consultation process.

July 09, 2021

Working at Heights Campaign Underway

Beginning June 28, WCB launched a widespread education and enforcement campaign surrounding working from heights, which includes a package of new safety resources, posters, media and mini training videos to assist employers and workers in understanding their legal obligations. The goal of the initiative is to protect workers by ensuring compliance with the OHS Act and Regulations and raising awareness of the importance of workplace safety. In 2019, on a Prince Edward Island worksite, a worker suffered life altering injuries as a result of falling approximately 5.5 meters (18 feet) from unguarded scaffolding to the concrete surface below. As a result of fines levied on this case, the WCB developed the focused Working at Heights Campaign to ensure proper precautions and legal obligations of employers and workers regarding working from heights are taken, to prevent further accidents like this from happening again. “Falls from heights are a significant cause of serious workplace injuries,” said Danny Miller, Director of Occupational Health and Safety for the Workers Compensation Board. “They can, and have happened in a split-second, and when efforts are not taken to follow the required safe work practices, serious injury or death can occur.” Any person working at a height of 3 meters or more is required to have a fall protection system in place. This includes work on scaffolding, elevated work platforms, roofs or any other place that presents a fall hazard.” As part of the campaign, WCB Occupational Health and Safety Officers are visiting work sites across the province with an increased focus on fall protection use. It will also include an education component about roles and responsibilities under the OHS Act and Regulations and resulting consequences for non-compliance, including orders and/or prosecution. The campaign was developed in partnership with the Construction Association of Prince Edward Island and the Canadian Home Builders’ Association-PEI, and will run for 4 weeks. For more information on the campaign, visit www.wcb.pe.ca/WorkingAtHeights and for more information on the OHS Act and Regulations, contact the WCB Occupational Health and Safety Division at 902-368-5680 or visit the WCB website at www.wcb.pe.ca

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