Customer Liaison Service

Workers Compensation Board of Prince Edward Island

Customer Liaison Service

At the WCB, we believe that open communication is the key to continuous improvement.

To ensure that you have the opportunity to let us know how we can improve, the WCB has a Customer Liaison Service.

The role of the Customer Liaison Service is to ensure that your quality service issues are addressed. We encourage your feedback on:

Our ability to provide answers to your questions, and to do so in a timely manner.
Our courtesy and professionalism.
Our ability to communicate clearly with you.
The accessibility and contact with our staff.
Any concern that you may have with the quality of our service.

If you are less than satisfied with the quality of service provided by the WCB, please contact the Customer Liaison Officer.

By telephone…
1-866-460-3074

By email…
customerliaison@wcb.pe.ca

By fax…
WCB Customer Liaison
902-368-6359

By mail…
WCB Customer Liaison
PO Box 757
Charlottetown, PE, C1A 7L7

For more information about the Customer Liaison Service, click here

Please note that the Customer Liaison Service cannot respond to concerns about claim or account decisions. If you are questioning a decision on your claim or account, please refer to the Appeals section of the website.

May 20, 2022

Annual Public Meeting

WCB Annual General Meeting The WCB invites all stakeholders and the general public to a Zoom virtual online presentation of the operational and financial highlights from our 2021 Annual Report.10:00 a.m. on Wednesday, June 15, 2022 Please RSVP to Jody Jackson at jsjackson@wcb.pe.ca 902-368-5688 or 1-800-237-5049

May 05, 2022

PEI Student Places Second at National Safety Video Contest

The Workers Compensation Board of P.E.I. is pleased to announce that Kiera Sharpley, a grade 10 student from Charlottetown Rural, has claimed second place in the national Focus on Safety Youth Video Contest. The video contest challenged youth across the country to use their creativity to produce an original video that could be used in social media to illustrate to younger workers the importance of health and safety at work. As the winner of the PEI provincial contest, Kiera received a $1,000 cash prize and $1,000 for her school. Her video was then submitted to the national Youth Video Contest, sponsored by the Canadian Centre for Occupational Health and Safety (CCOHS) to compete against other provincial winners. Kiera’s video “Identifying Hazards” which was created using hand-written post-it notes, claimed 2nd place in the national contest, earning her $1,500 for herself, as well as another $1,500 for her school. The video is available on the WCB website at wcb.pe.ca/workplace/programs. “It’s incredibly important to have conversations with our youngest workers about workplace healthy and safety,” said Danny Miller, Director of Occupational Health and Safety (OHS). “Young people are at a higher risk for workplace injury and it’s important for them to know how they can protect themselves at work, and how to voice their concerns about workplace safety. “It is clear that PEI has some health and safety leaders in our province, as this is the second year in a row that an Island youth has been on the national podium.” The video contest is part of a national initiative to promote healthy and safety and rights for young workers. The Prince Edward Island contest is sponsored by CCOHS in partnership with the Workers Compensation Board. Director of OHS, Danny Miller presents Kiera Sharpley and her English teacher at Charlottetown Rural, Matt Stewart with their respective prizes. Aussi disponible en français.

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