Customer Liaison Service

Workers Compensation Board of Prince Edward Island

Customer Liaison Service

At the WCB, we believe that open communication is the key to continuous improvement.

To ensure that you have the opportunity to let us know how we can improve, the WCB has a Customer Liaison Service.

The role of the Customer Liaison Service is to ensure that your quality service issues are addressed. We encourage your feedback on:

Our ability to provide answers to your questions, and to do so in a timely manner.
Our courtesy and professionalism.
Our ability to communicate clearly with you.
The accessibility and contact with our staff.
Any concern that you may have with the quality of our service.

If you are less than satisfied with the quality of service provided by the WCB, please contact the Customer Liaison Officer.

By telephone…
1-866-460-3074

By email…
customerliaison@wcb.pe.ca

By fax…
WCB Customer Liaison
902-368-6359

By mail…
WCB Customer Liaison
PO Box 757
Charlottetown, PE, C1A 7L7

For more information about the Customer Liaison Service, click here

Please note that the Customer Liaison Service cannot respond to concerns about claim or account decisions. If you are questioning a decision on your claim or account, please refer to the Appeals section of the website.

April 16, 2019

April 28th is the Day of Mourning

Sunday, April 28th is the Day of Mourning, honouring the memory of workers who have been injured or killed on the job. On the Day of Mourning, the Workers Compensation Board encourages all Islanders to show their support for those affected by workplace tragedy by: Attending the ceremony hosted by the Prince Edward Island Federation of Labour:Day of Mourning Ceremony 2:00pm on Sunday, April 28th, 2019St. Paul's Hall, 101 Prince Street, CharlottetownDisplaying a Day of Mourning poster.Wearing a Day of Mourning lapel sticker. Lowering workplace flags at half-mast. Observing a moment of silence. Posters and lapel stickers are available at the WCB. Please join us in recognizing the Day of Mourning, and in strengthening the resolve to protect everyone in the workplace through improved health and safety, each and every day.

March 08, 2019

Inspect PTO Guards during Agricultural Safety Week

March 10-16, 2019 is Canadian Agricultural Safety Week and a great opportunity to raise awareness about the importance of safety matters on farm workplaces. The Workers Compensation Board (WCB) would like to remind farmers that this week is an ideal time to inspect Power Take Off (PTO) drive equipment to ensure that guards are in place and working properly. The impact of a farm accident can be devastating, and one of the leading causes of farm fatalities and injuries is equipment entanglement. According to the Canadian Agricultural Safety Association, from 2003 to 2012, 61 deaths on Canadian farms were caused by entanglement. Exposed bolts, universal joints, burrs or other projections on rotating components can grab clothing, resulting in instant entanglement. “WCB is committed to helping PEI farmers and their workers stay safe at work especially around farming equipment,” said Luanne Gallant, Chief Executive Officer, Workers Compensation Board. “Implementing regular equipment safety checks into your safety program is essential to reducing the risk of injury.” It is extremely important to take time to ensure that PTO guards are in place and working before the farming season is at its peak. “Building a culture of safe and healthy workplaces starts with conversation. Frequent safety meetings and asking workers for feedback will help keep safety at the forefront on every farm,” said Stuart Affleck, Workers Compensation Board Chair. The Workers Compensation Board has a number of safety resources for farm employers and workers available at www.wcb.pe.ca, including a PTO hazard alert. The hazard alert lists a number of precautions that should be taken to prevent accidents related to entanglement, including: Ensuring that the PTO is properly maintained and that PTO drivelines are fully shielded. Regularly checking all components of the PTO guarding system for nicks or damage. Ensuring that all sections of the PTO driveline, including universal joints are fully shielded. PTO guards should include a tractor shield, a shaft shield and an implement shield. Replacing or repairing damaged shields, bearings and safety devices before the equipment is used. Ensuring that PTO driven equipment is maintained and guarded according to manufacturer’s recommendations. Never operating equipment with damaged or missing PTO guards. Staying well clear of rotating PTO drivelines. For additional information about farm safety, contact WCB Farm Safety Specialist, Mitchell Jay, at 902-368-6562 or 1-800-237-5049. Aussi disponible en français.

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