Customer Liaison Service

Workers Compensation Board of Prince Edward Island

Customer Liaison Service

At the WCB, we believe that open communication is the key to continuous improvement.

To ensure that you have the opportunity to let us know how we can improve, the WCB has a Customer Liaison Service.

The role of the Customer Liaison Service is to ensure that your quality service issues are addressed. We encourage your feedback on:

Our ability to provide answers to your questions, and to do so in a timely manner.
Our courtesy and professionalism.
Our ability to communicate clearly with you.
The accessibility and contact with our staff.
Any concern that you may have with the quality of our service.

If you are less than satisfied with the quality of service provided by the WCB, please contact the Customer Liaison Officer.

By telephone…
1-866-460-3074

By email…
customerliaison@wcb.pe.ca

By fax…
WCB Customer Liaison
902-368-6359

By mail…
WCB Customer Liaison
PO Box 757
Charlottetown, PE, C1A 7L7

For more information about the Customer Liaison Service, click here

Please note that the Customer Liaison Service cannot respond to concerns about claim or account decisions. If you are questioning a decision on your claim or account, please refer to the Appeals section of the website.

June 07, 2019

Keeping Fishers Safe

With the fishing season in full swing, safety officials want to ensure that Island fishers are working safely. Over the coming weeks, there will be an education and compliance initiative, where Occupational Health and Safety Officials will be visiting wharves to ensure that fishers are wearing their Personal Flotation Devices (PFDs). Under the, Occupational Health and Safety (OHS) Act, a fishing vessel is considered a workplace. Within the regulations under the Act, there are provisions set out to address worker and employer responsibilities where there is a risk of drowning. “The goal of the initiative is to protect fishers by ensuring their compliance with the OHS Act and Regulations and raising awareness of the importance of workplace safety,” said Stuart Affleck, Chair of the Workers Compensation Board. According to a 2017 study by the Globe and Mail, fishing has the single highest fatality rate of any sector in the country. Over the past few years, there have been a number of fatalities in the fishing industry on Prince Edward Island. “Because the results of not wearing a PFD can be devastating, it is important that we do all that we can to reduce the risk for those working on fishing vessels,” said Tory Kennedy, Acting CEO for the Workers Compensation Board. “We know that if there is a higher compliance with PEI’s safety legislation, the probability of workplace accidents is reduced.” For more information about the OHS Act and Regulations, contact the WCB Occupational Health and Safety Division at 902-368-5680 or 1-800-237-5049, or visit the WCB website at www.wcb.pe.ca Aussi disponible en français.

May 31, 2019

Draft policies for feedback

The Workers Compensation Board has approved in principle the following policies:Pre-existing Conditions (POL-61)French Language Service and Communication/Services en français et communications (POL-NEW) We invite you to provide feedback on the draft policies by June 30, 2019 in the Policy Consultation section of our website.

View All